A Letter from Fayetteville Public Utilities' CEO/General Manager, Britt Dye

Exceeding expectations every day

Britt Dye-CEO

At Fayetteville Public Utilities, we don’t want to do only what you expect us to do – provide you with affordable, safe and reliable utility service. We want to go farther and do better, from providing superior customer service to offering programs that help you save time and money. We must take the “extra step” to exceed customer expectations.

Our service and maintenance crews provide the public face of our efforts to exceed expectations. They routinely work in rough weather and put in long hours. Some work in muddy trenches while others work 30 feet above ground. But they do it gladly, because they care about doing an exceptional job for you.

We also have many people behind the scenes who make our utility the best it can be. Our engineers and technicians continually explore new technologies to improve service reliability. FPU works together as a team with a shared vision and common goal for the advancement of the organization.

Our accounting and billing departments and cashiers work together to make bill payments easier and more convenient. FPU customers have several options like bank draft, budget billing and online payment. You can choose to pay bills at one of our two office locations or at local financial institutions using several forms of payment to give flexibility.

FPU’s customer service representatives want to make sure you have a pleasant experience when you visit our office. Even after regular office hours, we have someone – our dispatchers - on duty to assist you when you need us. We understand that our regular office hours aren’t always the most convenient time for you to contact FPU.

We’ve spent the past several years improving our utility system, every department. From rehabilitating our wastewater plant and lift stations to upgrading water and sewer lines, from upgrading substations and increasing voltage in rural areas to expanding natural gas and telecommunication services, FPU has made much progress in enhancing the quality of service we provide.

We have a special responsibility to support the community we serve and exceed expectations there, too. We work to improve the quality of life by supporting and volunteering for several community outreach programs. FPU coordinates a food drive each year to help the local Good Samaritan Association. We offer youth and safety programs for all ages, and many of our employees volunteer for local charity events, civic clubs and other organizations to further support the community. It’s important that we support the community that supports us.

Whether it’s an outage or a leak, a billing question or a community event, we’re working hard to do our very best for you every day. Earning your trust and confidence in FPU is vital to our existence and to our future.

We aim for exceeding expectations.