Building Stronger Communities

From a utility perspective

One of the guiding principles that we follow at Fayetteville Public Utilities is honest concern for the communities we serve. We have been living by that principle daily and making a positive difference in the communities we serve for many years. We not only provide utility services to our customers, but by doing so, we are helping build stronger communities.

Whether we upgrade a service line to your community, install a new security light on your property, offer energy efficiency advice for your appliances or provide information in The Tennessee Magazine on how you can lower your energy bill, Fayetteville Public Utilities is committed to providing you with a superior level of service. These are tangible examples of the kind of commitment your local utility and its employees make to you everyday.

There are other added benefits to having Fayetteville Public Utilities services, too. These come in the form of our commitment to building stronger communities overall.  Because your electric, gas, water, wastewater and telecommunications office is a local company, staffed by local people, it is able to listen and respond to you and your neighbors.

I am continually impressed when I hear reports of what our employees are doing beyond their jobs to help strengthen the quality of life in their neighborhoods. Fayetteville Public Utilities employees are involved in a wide variety of activities that include coaching youth sports to help young children learn teamwork, collecting canned foods to help the local food bank and feed those less fortunate, and serving as participants of local civic clubs, event planning committees and church groups. Each of these areas helps our community grow in many ways.

It's no secret that the way we do business is changing. As technology lends a hand in improving operations, customer accounting, and outage management, Fayetteville Public Utilities is on top of things by installing and utilizing new technology to better care for our customers and improve daily operations. In a day of electronic and remote meter reading, computerized monitoring of substations and water storage tanks, and digital mapping, Fayetteville Public Utilities is taking full advantage of new technologies to improve the services we provide.

Each year, we take steps to improve the quality of your utility services with system improvements that help prevent outages and leaks. Each year, the steps we make revolve around you and your needs as a utility customer. Not around our wants or wishes.  

Building stronger communities is about working closely with the current business and industrial leaders in our hometown to help ensure they are getting the most for the dollars they spend with us. We also work closely with our local industrial development board to attract new businesses and jobs to the community. Just recently, we completed the installation of electric, gas and water lines inside the entrance to the new industrial park to further develop the site for potential new industries.

The employees at Fayetteville Public Utilities know that paying attention to detail is important when it comes to treating our customers with courtesy and kindness. And offering many options for payment plans and customer service programs adds value to utility services.

There are all sorts of added values when you get your utilities from a locally-owned, locally-operated, and locally-staffed utility. That's why we'll continue to do everything we can to help improve the quality of life in our community.

Our customers are the most important visitors at our office. They are never an interruption to our work; they are the purpose of it. Our customers are not outsiders to our business; they are a part of it.  We are not doing the customer a favor by serving him.  He is doing us a favor by giving us an opportunity to do so.

Serving our customers is our mission. It's our goal. And it's our pleasure.