A Letter from Fayetteville Public Utilities' CEO/General Manager, Britt Dye

A company of vision

Britt Dye-CEOFayetteville Public Utilities (FPU) is a not-for-profit utility that has evolved over the years to provide our customers with safe, reliable and affordable electricity, natural gas, water, wastewater, cable TV, high-speed internet and phone services. Offering such a variety of utility services has had its challenges over the years, but FPU has kept our commitment of delivering these utility services to you while planning ahead for the future and how the changing landscape of the utility industry affects us our community.

Our vision in 2002 of combining utility and administrative office operations has made FPU one of the strongest foundations in our area to support community growth. The services FPU offers through one united effort are tailored for our customers whether residential or large industrial. We know that the services FPU provides our community impact your life and the lives of those around you. Because what we do every day at FPU has a direct impact on our customers, our vision of what FPU should be and how we should grow continues to focus on our customers’ needs for today as well as for the future.

As we enter a new fiscal year, FPU continues to seek ways to improve the services we deliver and strengthen our current programs. In doing so, we plan to  introduce new technology, services and customer assistance programs to enhance the way we do business and provide for your daily utility needs.

In FPU’s board room, where our board of directors, supervisors and key employees meet monthly, is a wooden plaque with a reference to Proverbs 29:18 that reads: “Lead with Vision. Where there is no vision, the people perish.”

Having vision is the act or power of anticipating that which will or may come to be. We, at FPU, are visionaries - we are always anticipating what our future holds and how we conduct our business to meet future challenges head-on. We strive daily to do what is right for our customers, protecting their investments in this utility and its employees.

We cannot predict what our future will be. We can only envision ways we can help shape our future in order to better serve our customers and meet the changing needs of today’s world.

Currently, FPU has plans to offer new, convenient payment services allowing more flexibility using today’s technology. We have ongoing work plans which annually upgrade and enhance our utility system. We don’t simply want to meet our customers’ needs, we strive to exceed them.

In carefully planning our fiscal budgets and trimming operations expenses without sacrificing safety and reliability, we envision additional ways to streamline utility repairs and construction in each department.

Leading with vision is important in FPU’s role as this community’s utility provider. We will always do what is best for our customers while protecting your investments and trust in us.