Fayetteville Public Utilities accepts regular methods of payment for your utility bills. We accept cash, checks, and certain debit and credit cards. We are able to accept check and credit card payments over the phone. In addition, we also offer several payment plans to make bill payments more convenient. Please read below for details about our various payment options.
SmartHub is FPU's online bill payment system that also allows you to monitor your utility use history. SmartHub is accessible on your desktop, laptop, and on both mobile app versions (iOS and Android). SmartHub gives FPU customers secure access to their utility accounts whether at home, at work, or on the go. Just click on the SmartHub icon located at the right to establish and access your SmartHub account.
Please Note: As of Feb 8th, 2016, payments made via the internet must be made by 6:00 PM central time in order to avoid being charged a late fee.
Have your monthly FPU payments automatically deducted from your checking or savings account on your due date. This is a free service. All you need to apply is a blank, voided check from your active checking account and your signature on the draft authorization form at FPU. With Bank Draft, you never need to worry about your payment arriving late.
Budget Billing is an average billing plan that "levels" out your payments to avoid the usual changes in your bills from the heating and cooling seasons. Budget Billing amounts are based on your most recent 12-months average billing. For electric service, a Fuel Cost Adjustment is added. The Budget Billing can be applied to electric and natural gas accounts only. This payment plan will have a "catch up" month during the month of May to reconcile credit and debit balances with your Budget Billing account.
If you receive monthly social security or disability income as the primary means of paying your utility bill, you may qualify for Delayed Payment. This program allows you to pay electric, natural gas, water and wastewater, and/or telecom bills later than the due date by allowing additional time to make the payment. Applications for Delayed Payment are available at our Customer Service Department. Proof of your income must accompany the application.
The FPU Drive-thru Window is open during normal business hours to make bill payments more convenient. Please visit our main office located at 408 West College Street to use our drive-thru window.
You always have the option of mailing your utility payment to FPU. With each billing statement we provide a return envelope. Simply apply postage and mail. Be sure to allow ample time for your payment to arrive to avoid any late fees that apply after your due date.
FPU accepts payments by night deposit. For payments to be considered paid by the due date, payments must be left in the night deposit on or before your due date. If you receive a payment reminder by mail after payment by night deposit, please call our office to ensure payment was received and posted to your account. If you have questions about using our night deposit, please call (931) 433-1522.
Please note: Effective August 1, 2008, if FPU payments are not received by the close of business on the due date, the account will be assessed a late charge as indicated on the bill, and a late reminder will be mailed. Should the payment due date fall on a non-business day (i.e. a weekend day or FPU holiday), the next business day will be held by FPU as a day of grace for delivery of payment. Failure to receive your FPU bill statement or late reminder does not release utility customers of their payment obligation. FPU encourages you to call 433-1522 if you have questions about utility payments.
FPU accepts VISA and Master Card credit or debit card payments either in person at our office or over the phone if you call during regular office hours to make payments. This is a terrific service when you're out of town and forgot to pay your utility bill. Simply call us at (931) 433-1522 or toll free at 800-379-2534 and give us your information over the phone or come by the FPU office to make credit or debit card payments for your utilities. There is a $3.95 convenience fee applied to your total when paying by phone using this payment service. The fee is not added to your total when paying in person at our office. Phone payments are only accepted on bills more than $79 and less than $500.
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