Payment Options

Fayetteville Public Utilities accepts regular methods of payment for your utility bills. We accept cash, checks, and certain debit and credit cards. We are able to accept check and credit card payments over the phone. In addition, we also offer several payment plans to make bill payments more convenient. Please read below for details about our various payment options.

Bank Draft

Have your monthly FPU payments automatically deducted from your checking or savings account on your due date. This is a free service. All you need to apply is a blank, voided check from your active checking account and your signature on the draft authorization form at FPU. With Bank Draft, you never need to worry about your payment arriving late.

Level Billing

Level Billing is an average billing plan that "levels" out your payments to avoid the usual changes in your bills from the heating and cooling seasons. Level Bill amounts continue to adjust with each months billing, however, the amount usually maintains a $20 - $30 range from one month to the next rather than those $100 increases and decreases. Call our office to see if Level Billing is right for you.

Delayed Payment

If you are 62 years of age or older receiving Social Security benefits OR permanently disabled and receiving disability income, you may qualify for Delayed Payment. This program reschedules the due date of our FPU utility bill to either the 6^th or 26^th of the month to accommodate the time your income check arrives. To apply, you must supply FPU with a copy of your latest income verification, social security number and sing the Delayed Payment application.

Drive-thru Window

The FPU Drive-thru Window is open during normal business hours to make bill payments convenient. Our drive-thru window is located at 408 West College Street and also at the FPU Park City Customer Service Center at 2863 Huntsville Hwy.

By Mail

You always have the option of mailing your utility payment to FPU. With each billing statement we provide a return envelope. Simply apply postage and mail. Be sure to allow ample time for your payment to arrive to avoid any late fees that apply after your due date.

Night Deposit

FPU accepts payments by night deposit at both the 408 West College Street and 2863 Huntsville Hwy. locations. For payments to be considered paid by the due date, payments must be left in the night deposit on or before your due date. If you receive a payment reminder by mail after payment by night deposit, please call our office to ensure payment was received and posted to your account. If you have questions about using our night deposit, please call (931) 433-1522.
Please note: Effective August 1, 2008, if FPU payments are not received by the close of business on the due date, the account will be assessed a late charge as indicated on the bill and a late reminder will be mailed. Customers are reminded that when paying utility bills, please refer to the due date printed on the original billing statement. This is the date for which the utility payment is due.
On Aug. 1, FPU will no longer honor payments made on the due date using the night depository after office hours as being paid on time. Payments should be received on the due date during office hours to be considered received on time. Should the payment due date fall on a non-business day (i.e. a weekend day or FPU holiday), the next business day will be held by FPU as a day of grace for delivery of payment.
Failure to receive your FPU bill statement or late reminder does not release utility customers of their payment obligation. FPU encourages you to call 433-1522 if you have questions about utility payments.

Online Bill Payment

We welcome you to pay FPU bills using our online payment service at https://billing.fpu-tn.com.Just visit our Web site, click on the "online payment" link and enter your information. FPU accepts VISA and MasterCard credit or debit cards. This is a terrific service when you're out of town and forgot to pay your utility bill. Our Web site is accessible from practically any Internet connection. You can register yourself online. Just call (931) 433-1522 or toll free at 800-379-2534 for assistance. There is a $3.95 convenience fee added to your total when using this payment service. Online bill payments are only accepted on bills more than $79.00 and less than $500.

Credit/Debit Card

FPU accepts VISA and Master Card credit or debit card payments either in person at our office or over the phone if you call during regular office hours to make payments. This is a terrific service when you're out of town and forgot to pay your utility bill. Simply call us at (931) 433-1522 or toll free at 800-379-2534 and give us your information over the phone or come by the FPU office to make credit or debit card payments for your utilities. There is a $3.95 convenience fee applied to your total when paying by phone using this payment service. The fee is not added to your total when paying in person at our office. Phone payments are only accepted on bills more than $79.00 and less than $500.